Within this arena the level of work experience is vast. Regardless of company size, telecommunication links is Vital to any organisation. At Vital Phase we understand this and are proud, that we have been commissioned and successfully implemented the largest UK telecommunication retail system integration (company outsource) to date.

Having gained valuable experience within different industries (please refer to portfolio page) listed are some of the Telecommunication Services that are offered:

• Evaluation of existing installed base / infrastructure and recommendations for minimising cost and improving efficiency
• Independent consultancy to manage and interface between client and 3rd parties
• Expertise on specialised equipment and services such as Mobile phones, Call loggers, Voice Mail Reduced rate calls and Intelligent Numbers
• Office move’s and change’s
• Programming of PBX’s, IVR , Call centre design and cabling
• Analysing existing processes and procedures and adapting to improve efficiency
• Interim Telecom management
• Transition Management

In this demanding discipline 'Vital Phase' understands that getting the right fit of technical and behavioural skills is essential. Our consultants have had numerous exposure communicating at all levels and who take full ownership, develop solutions and deliver their programmes on time.

Our consultants have the following attributes:

• Attitude - an open positive "can do" attitude that encourages communication and motivation, and fosters co-operation.
• Common sense - the ability to spot sensible, effective, straightforward, least risky, least complex solutions. For example, 90% right on time is better than 100% far too late.
• Open Mindedness - an approach where one is always open to new ideas, practices and methods and in particular gives equal weight to the various disciplines involved on the project.
• Adaptability - a propensity to be flexible where necessary and avoid rigid patterns of thinking or behaviour, to adapt to the requirements of the project, the needs of the sponsors, its environment and people working on it to ensure a successful outcome.
• Inventiveness - an ability to discover innovative strategies and solutions from within oneself or by encouragement with other members of the project team, and to identify ways of working with disparate resources to achieve project objectives.
• Prudent risk taker - a willingness and ability to identify and understand risks but not take a risky approach in an unwise or reckless fashion.
• Fairness - a fair and open attitude that respects all human values.
• Commitment - an over-riding commitment to the project's success, user satisfaction and team working. A strong orientation towards goal achievement.

Having an extensive exposure to the Videoconference arena it is safe to say that our consultants are completely independent and will always advise the product to suit the user requirements. Complimented with the comfort that a global site management service is offered. Together with a globally support and installation package with previous experience of managing sites, from South America to Australia and across EMEA that included dealing with local Customs and Excise, client training and conference organisation.

An outline of the services that can be provided

• Global management service
• Training service
• Support
• Raising both internal and external awareness
• Both on site and off site event management

Vital Phase consultants have been commissioned to project manage numerous Relocations from small basic Phone and PC move to major corporate blue chip office relocation. To include such detail as agreeing phone number range to, PC configuration, Server access and cabling through to the interior finishings.

An outline of the services that can be provided:

• Management of major or minor internal departmental moves
• Management of complete relocations
• IT project management to include cabling
• IT Infrastructure design
• IT/Telecom Support and training service

Within this arena Vital Phase consultants have gained a wealth of experience

Offering advice and guidance on all aspects of ‘Procurement, Contract and Supplier Management’. Ranging from the production of an ‘Invitation to Tender’ (ITT) to analysing prospective suppliers.

An outline of the services that can be provided

• Contract and supplier management
• Production/Review of Contract and Service Level documentation
• Supplier Bid Evaluation and reporting
• Knowledge of Public Sector Procurement and EU Directives